How to re-enable expired subscriptions

Step 1

• Login to Neelix
• Click on user icon in the top right corner
• Select "Settings" menu and then click on "All" option

Step 2

• Click on the Consortium name from the presented list

Step 3

• When settings for your Consortium are loaded, you will see a notification under Invoices section
• Click on the configuration button under "Participants | Invoices"

Step 4

• Participants page will highlight which entity has an expired subscription
• Click on the name of the participant

Step 5

• When participant configuration list is loaded, expand the "Invoices | Update Billing Details" section
• Click on "Stripe Portal" button

Step 6

• When Stripe Portal is presented, add payment method under the "Payment Method" section

Step 7

• Make sure there are no unpaid invoices for prior periods. Subscription will be automatically re-activated only if all prior invoices are paid.
• In order to pay for a prior invoice, click on the "Unpaid" warning. Stripe will guide you through the payment procedure.
• If you disagree with a prior unpaid invoice, please contact us on services@neelix.io. We will gladly assist you.